ParagonQMS Policy Statement
Quality Policy Statement
Scope
The provision of ISO management system consultancy, certification readiness support, internal and supplier audits, training workshops, documentation development, business diagnostics and process improvement services to micro-businesses and SMEs in the United Kingdom and internationally, delivered both on-site and through the ParagonQMS client portal.
Our commitment
ParagonQMS is committed to delivering practical, competent and independent consultancy that helps our clients build credibility, strengthen operations and grow with confidence. We design and operate our own management system to meet the requirements of ISO 9001:2015, to satisfy applicable legal, regulatory and client requirements, and to continually improve the effectiveness of how we work.
What we commit to
- Understanding each client's context, objectives and certification goals before recommending any course of action.
- Providing accurate, honest and professionally competent advice that reflects current ISO standards and recognised good practice.
- Maintaining the independence of our advice — we do not act as a certification body and we do not receive commission from certification bodies.
- Meeting agreed timescales, scopes and deliverables, and communicating proactively when circumstances change.
- Protecting client information and intellectual property in line with our Information Security Policy.
- Listening to client feedback and using it to improve our services, templates and portal experience.
How we deliver this
- Setting and reviewing measurable quality objectives at management review.
- Selecting, briefing and supporting competent consultants, associates and auditors.
- Operating documented processes for enquiries, engagements, document control, internal audit, nonconformity and corrective action.
- Monitoring client satisfaction, complaints, on-time delivery and audit outcomes.
- Reviewing risks and opportunities relevant to our business and our clients' management systems.
Responsibilities
Top management is accountable for the effectiveness of the quality management system and for ensuring this policy is understood, applied and maintained. All ParagonQMS personnel and associates are responsible for working in line with this policy and for raising issues, risks and improvement ideas through the appropriate channels.
Review and authority
This policy statement is reviewed at least annually, and whenever significant changes occur to the business, its services, applicable legislation, or interested-party requirements. It is communicated to all ParagonQMS personnel and made available to clients, prospective clients and other interested parties.
Signed on behalf of ParagonQMS by the Managing Director. The controlled, signed version is held by ParagonQMS and available on request.
Questions about this policy? Contact admin@paragonqms.com (general enquiries) or portal@paragonqms.com (portal support).